Welcome

Faq

QUESTIONS / ANSWERS

How should I prepare my hair for the arrival of my hairdresser?

Again, with Cut'N'Brush, the choice is yours! It depends on your desire, your possibilities and the time of your appointment. The main thing is that your hair is freshly washed, which you can do on the morning of the appointment, just before your hairdresser arrives or even after they are already there. The latter will then decide whether it performs its services on dry hair or wet hair. The use of a shampoo chair is offered by some independent hairdressers C'N'B, who indicate it on their profile..

What are the prices of a home / mobile hairdresser

These are standard prices aligned with those of the salons. Each CNB hairdresser chooses his prices according to his experience and notoriety. Once the service has been selected on the application, you will be able to see the prices of the services of all the hairdressers in your area.

No hairdresser is offered to me

Unfortunately your area is not yet served. The app gives you the option to notify you when your area will be covered. Talk to your hairdresser, he might want to become a CNB hairdresser, who knows?

Where and how will my hairdresser settle?

Your hairdresser can set up wherever you want, as long as you have a chair and space to turn around. A skilled professional with a simple backpack containing good working tools can achieve the craziest cuts and the most trendy colors anywhere!

And for the household?

The motto of independent C'N'B is to leave no trace of their passage, everything will have disappeared when your hairdresser leaves. CNB hairdressers are always attentive to hygiene.

How can I pay for my hairdresser?

Once the service has been provided, it is automatically paid by credit card previously entered during registration.

I have an impediment ; I need to move or cancel my appointment. How should I go about it?

You can cancel or postpone an appointment free of charge within ten minutes of the appointment being confirmed by the hairdresser. In the event of cancellation of an order by the customer more than ten minutes after confirmation of the appointment by the hairdresser but no later than two hours before the appointment, 20% of the price of the service is debited from the card customer credit.  In the event of cancellation of an order by the customer less than two hours before the appointment, 50% of the price of the service is debited from the customer's credit card. We hate the fees, but it's essential to compensate your hairstylist, who is planning their day around your appointment.

I am not satisfied with the performance of my hairdresser. Should I pay it? To whom and how can I report it?

Yes, you are legally bound to pay for the service from the moment it is performed. However, you can give your opinion around several criteria. Cut'N'Brush considers these returns with the greatest attention.

Can I receive a receipt once the benefits have been paid?

Any service provided and paid for generates a receipt, which is sent to you automatically by email. If you can't find it in your inbox, be sure to check your spam folder!

I really enjoyed my hairdresser! How can I be sure to find it next time?

The application allows you to find your hairdresser in several ways: by putting him in your favorites, by going to your history, which will allow you to click directly on his profile or by using the Cut'N'Brush search engine, also available on the site.

I really enjoyed my hairdresser, but he is no longer on the app. Why ?

Unfortunately, this means that your hairdresser is no longer available. It may be momentary or final. He may have changed his scope of work. The best solution is then to turn to another service provider listed on the platform.

I have several addresses (eg office, vacation home, company apartment). Can I have a hairdresser in each of them?

You have the possibility of entering several addresses on your profile under registered places. It is possible that depending on the registered locations, the application offers you different hairdressers.

I am moving soon. Can I continue to be styled by the same independent Cut'N'Brush?

It depends on the perimeter covered by the hairdresser concerned. You can then contact us by email so that we can offer the hairdresser to answer your request.

Faq